Champions come in all shapes and sizes.
They are praised for their accomplishments and awarded medals and trophies, and even endorsements. However, in June at the America's Claims Event in Charlotte, N.C., a different kind of champion was recognized.
New levels
Customer service is a priority for every insurance company, but some insurers are creating added value and taking their advocacy to new levels. Leading the effort is this year's Claims magazine Customer Champion award winner — Michelle Bjarnson of Generali Global Assistance (formerly CSA Travel Protection). Within the company, Bjarnson holds the title of Voice of the Customer.
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